Frequently Asked Questions

If I request for a replacement, when will I get it?

The Collaboration Store is a platform for all sellers including designers hence some of the sellers will have exclusively only one piece in stock. The Seller wont be able to give a replacement of items but the amount will be refunded in your account on thecollaborationstore.com website for future use.

Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns: Bath and Spa: Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps Baby Care: Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers Fashion: Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits Footwear Accessories: Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax Innerwear: Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests Jewelry, Party Supplies: Balloons, Candles, Cut-outs, Decoration articles and Whistles Personal Care: Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

Can items be returned after the time period mentioned in the Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the Returns Policy.

What is the Buyer Protection policy?

The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at [email protected] for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 15 days from the date of delivery and concern is looked into by us on a case-to-case basis.

When are refunds given?

Refunds are given when: - The seller cannot provide a replacement - A dispute has been ruled in your favour in-line with Buyer Protection - Sellers allow refunds on select categories under certain conditions

I ordered a wrong item. Can I return it?

Our return policies don't support the return of item(s) ordered wrongly.

Why have I been asked to ship the item?

The Collaboration Store does not provide pickup facility, you may have to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 10 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours.

Shop By Category